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Whitaker & Bull ships to the continental United States and Canada. We offer free ground shipping for all continental United States orders over $50 (excludes Puerto Rico, Guam, American Samoa, Alaska, and Hawaii). For deliveries to Canada and areas outside of the continental United States, shipping will be calculated during checkout. For other international deliveries, please email us at firstname.lastname@example.org and we will determine if we can accommodate shipping to your country or direct you to an alternate location. We are currently not able to deliver shipments to P.O boxes or APO/FPO addresses, military states or U.S territories.
We ship orders within 2 days of the day the order is placed. Shipping can take 1-7 days with our carrier, Fedex (usually one day within FL). We are not responsible for carrier delivery delays and lost packages. If a package gets lost by the carrier, we will do our best to assist you and the carrier to find it. Please email email@example.com with any additional questions regarding shipping and delivery.
If you are interested in returning an unopened, unused product with packaging fully intact within 14 days of delivery, you may initiate a return request by emailing firstname.lastname@example.org and referencing your order number. Sample Sets are not eligible for return. Once the product is received and inspected, we will refund the full purchase amount. Returns will only be accepted if labels and original packaging are fully intact and in a resell-able condition. Customer is responsible for the cost of return shipping. If you have a quality concern such as breakage during transportation or malfunction within a 90-day period following delivery, please take a photo of your issue and send it with your order number and explanation to email@example.com and we will proceed to resolve the issue. Refunds for returned merchandise will be made within two weeks of the return of the product to the original credit card. Please email firstname.lastname@example.org with any additional questions regarding returns and exchanges.
SECTION 20 - CONTACT INFORMATION
Questions about the Shipping & Return Policy should be sent to us at email@example.com